Billing

Frametap uses a credit-based billing system for usage across all capture types.

Overview

Credits are consumed when:

• Taking screenshots
• Recording video
• Uploading files from watch folders

Credit Costs

Action	Credits
1 screenshot	1 credit
10 seconds of video	1 credit
1 file upload	At least 1 credit, then rounded up by 50 MB

Examples

• A 5-minute recording = 30 credits (300 seconds ÷ 10)
• 50 screenshots = 50 credits
• A 30 MB file = 1 credit
• A 70 MB file = 2 credits
• A 200 MB file = 4 credits

Plans

Plan	Price	Credits	Storage	Max file size	Runners	Credit packs
Free	$0/month	30/month	7-day retention	100 MB	Unlimited	No
Dev	$10/month	300/month (~300 screenshots, 50 min video)	30-day retention	5 GB	Unlimited	Yes
Pro	$20/month	1000/month	60-day retention	15 GB	Unlimited	Yes

Credit Packs

Purchase additional credits that never expire:

Pack	Credits	Price
Small	250	$12
Medium	600	$24
Large	1500	$45

Buy credit packs from Settings → Billing.

Checking Credits

Via Dashboard

Go to Settings → Billing to see:

• Current credit balance
• Usage this month
• Credit history

Via API

If you need the remaining credits programmatically, use the billing endpoints in the API reference:

• Billing endpoints

Managing Subscription

Use Settings → Billing to open the Stripe customer portal.

From there, users can:

• change plan
• update the credit card on file
• manage billing details
• cancel the subscription
• download invoices

If a subscription is cancelled, it remains active until the end of the current billing period.

FAQ

What happens when I run out of credits? Jobs will fail with an insufficient credits error.

Do credits roll over? Monthly credits do not roll over. Credit pack credits expire after 12 months.

Can I get a refund? Contact support for refund requests within 14 days of purchase.

What payment methods are accepted? We accept all major credit cards via Stripe.

Is there an enterprise plan? Yes, contact hello@frametap.io for custom pricing with dedicated support and SLA.